Recent Why SERVPRO Posts


8/3/2021 (Permalink)

TIPS Safety tips with dealing with a flooded home

If you’ve never dealt with a flooded home before, the cleanup process can be a scary prospect. However, before even thinking about restoring your flooded home, it’s vital that you take the following safety precautions

  1. Don’t go back until it is safe. Wait for a broadcast saying it is safe to return to your area. When returning home, make sure to pay close attention to all caution and do not enter signs – they mean what they say. Entering a flooded area is dangerous even after the flood has passed.
  2. Notify your emergency contact. Make sure to contact a close friend or family member and let him or her know you are okay. It doesn’t hurt to let them know that you are returning to your home to assess damages, too. This should be a top priority on your flood safety checklist.
  3. Watch for wildlife. After a flood, wild animals will likely be dislocated – some may even enter your home. Make sure to check your surroundings, and beware of poisonous snakes or other critters in your area.
  4. Prepare for a collapsed floor or roof. When entering your home for the first time after a flood, be sure to use caution. A section of the roof might have collapsed, or could be close to collapsing. Similarly, the floor will be wet and weak, putting it at a high risk for giving out beneath you. Don’t let young children venture into your home before you have thoroughly checked all rooms.
  5. Be aware of gas leaks or electrical damage. Leaking gas can lead to explosions, and exposed electrical can mean shock if you touch standing water. Flood safety means staying clear of your home if you smell gas or see damaged electrical wires.
  6. Dispose of chemicals properly. Once inside your home, make sure to dispose of household chemicals and cleaners properly. Don’t dump them into the street, since this will contaminate the water and prove dangerous for your home and those of your neighbors.
  7. Protect your body. According to the Red Cross, proper flood safety measures involve wearing protective gear during cleanup. You should wear gloves, a face mask, long sleeves, and heavy footwear when handling objects that have seen flood damage.
  8. Throw out contaminated foods. Even canned goods that have been immersed in water are no longer safe for consumption. You must throw out all water damaged food items in order to protect your family from food poisoning or exposure to toxic chemicals that were transferred by the flood water.
  9. Check your water supply. Your water supply could be contaminated as a result of a flood. In order to adhere to flood safety measures, call your local health department for more information.
  10. Take pictures. Document all damages you come across in your home so you have an accurate estimate of your losses.
  11. Call your insurance company. Share with your flood insurance company all photos and documentation related to your flood damages.
  12. Find out if you can get financial assistance. If your location has been declared a disaster area by the government, you will likely have access to public aid and financial assistance when it comes to repairing your home.
  13. Get the water out. If your home saw flood damage to only a small portion of a room, you can likely remove the water yourself with a wet vac. More serious amounts of water require a sump pump, and you should leave the job of removing large quantities of water up to a professional. Just be sure to remove all standing water, or to call a company that can do it for you. Standing water can quickly become a breeding ground for mosquitoes and other dangerous pests.
  14. Prevent or remove mold. Mold happens fast, within the first 24 to 48 hours. If an item has been wet for less than this time frame, it can be salvaged. However, it’s hard to dry out larger items like couches and mattresses. It is likely that these will need to be gotten rid of. Take pictures of all water damaged items before discarding so you have a record for insurance purposes.
  15. Seal off the damage. If you have broken windows or collapsed sections of roof, it’s your job to seal off those areas of your home to prevent further damage. Plywood and tarps are good temporary solutions in times of crisis.

When fire or water damage take control of your life, we help to take it back.

8/3/2021 (Permalink)

clean-up restoration we will walk with you, step-by-step, with your insurance company and literally leaving your property “Like it never even happened."

No disaster is small when it's your property.

When fire or water take control of your life, nobody helps you take it back like SERVPRO Professionals. You have access to a 24 hour response team highly trained in caring for both structure and contents. Because even it is just a small fore or it does not look like much water the clean up can be way over your head. Don't risk cleaning it up your self, as improper handling can lead to more serious problem later.

Service Response Guidelines

1  Within one hour from notice of loss, a SERVPRO Professional will contact you to arrange for service.

 Within four hours of loss, a SERVPRO Professional will be on site to start mitigation services (if necessary).

8  With eight business hours, a verbal briefing of the scope will be communicated to the appropriate person be a SERVPRO Professional.

When fire or water take control of your life, we help you take it back. "Like it never even happened."

shut off valves

6/1/2021 (Permalink)

shut off valve Do You Know Where Your Shut-Off Valves Are? You Should!

All homes are equipped with gas and water emergency shut-off valves. They are an important part of your home’s mechanical system, and it’s vital that you know where they are located before an emergency occurs.

How to Locate Your Home’s Shut-Off Valves

Shut-off valves are often hidden from view, and they vary in location, shape, and number based on the age of your home, your community’s local codes, and more.

  • Gas Valve: If your home has natural gas, the main shut off valve is located just before the gas meter. Also called a street-side valve, it’s typically rectangular in shape. Gas companies would prefer that you not touch this valve but, rather, use the house-side main shut-off valve located after the meter. If you live in a newer home with a high-pressure gas system, you’ll see a flexible copper pipe that runs from the meter to another location in your house. In this case, your shut-off valve is most likely next to your furnace or water heater.
  • Water Valve: Just about all water meters have one main shut-off valve that cuts off all water to the main house. Water meters can be in the basement, crawl space, or near the furnace or water heater. For much older homes without a meter, the shut-off valve will be located on the main water supply pipe that comes into your home.

We offer these free to all our customers call us today to pick up your tag. 619-447-7776

Employee Anniversary

2/8/2021 (Permalink)

14 years - image of blonde female employee You made it!

Congratulations to Amanda our office manager.

Today makes 14 years that Amanda has started with SERVPRO. Amanda is IICRC, Dry Book certified, and Xactimate certified. We are proud to have Amanda here this log she can take a tricky situation and turn it into a simple one, having us in shock.

Amanda we appreciate so much your support over our 14 years at SERVPRO, I look forward to the next 14 years working with you.

So now lets do a little jig to say...take a bow, get some wow and have a day just like you....simply the best. Keep up the good work, we are so proud to have you working here. We hope you do as well.

Happy Anniversary Amanda. Thank you

Employee of the Year

2/4/2021 (Permalink)

employee of the year Amanda and her 12 year lunch

Amanda Cressey our office manager is our employee of the month for the month of February. Amanda, has been with the company for 12 plus years. Chuck our owner  said that Amanda is organized, efficient and that she works hard on the right things. He was impressed with the amount she accomplished in a day. Team members especially appreciated the leadership role that Amanda has assumed when the team struggled with direction and the allocation of resources. You are a big plus for our company 

So, Amanda thanks once again. We really appreciate your top notch efforts on behalf of SERVPRO of El Cajon. We appreciate the effort that you make to maintain a positive attitude even when faced with a challenging situation. Please keep up the good work.


2/4/2021 (Permalink)

plaques SERVPRO awards

Charles M Macha, the owner has been with SERVPRO of El Cajon for 20 years. He has received several awards for outstanding sales performance. 

Chuck is also has certificate for Xactimate, mold/sewage remediation,  IICRC certified, contractor state license board, and building asbestos certificate. 

Charles is a dedicate owner and strives to do what is best for his customers.  Giving chucks history with SERVPRO you can count on him and he will make sure your disaster "Like it never even happened." 


11/3/2020 (Permalink)

So why SERVPRO: Why Choose us We here at SERVPRO of El Cajon know that your situation is unique.  This is why we will give every damage and every structure, we are certified to give every attention to our customer to come up with the best solution possible to make you happy. We will not leave you in the dark, communication is our number one goal to a successful atmosphere.  We will guide you every step of the way through each and every process.  Our goal is to restore your house to its original condition as quickly as possible.  We will keep working until you are satisfied with the results.  WE here at SERVPRO of El Cajon strive to do the best for our customer. WE strive to do the best work to please our customers. WE strive to lessen the stress for our customers. And WE strive to make every customer feeling satisfied.  We work with all insurance companies and offer free mold inspections.

Human waste (Sewage, Blood and /or other bodily fluid)

6/1/2020 (Permalink)

SERVPRO does more than water and fire restoration. This why you should choose SERVPRO

Reduce, reuse, recycle or treat waste instead of disposing of it. Try to reduce, reuse, recycle or treat your waste instead of disposing of it. If you must dispose of it, make sure it ultimately goes to a permitted hazardous waste management facility, also called a treatment, storage or disposal or recycling facility.


  • Stay out of affected areas.
  • Call emergency personnel if a life threatening situation is occurring.
  • Treat all bodily fluids as if they are contaminated.
  • For sewage damages, turn off the HVAC system.


  • Attempt cleanup of any kind.
  • Touch or handle items that might be contaminated with bodily fluids.
  • Eat, drink, smoke, apply cosmetics or handle contact lenses in affected area.

If exposed to any type of harmful waste, OSHA recommends a post-exposure medical evaluation. Please consult your local health department or physician.

Hoarding Cleaning Tips

11/20/2019 (Permalink)

Trailer hoarder clean up In this photo you can see that the owner is a hoarder who loves to collect clothing.

Going through a hoarder’s stuff is somewhat similar to a scavenger hunt, only without the fun usually involved in the game. You may find some valuable items in the hoard but instead of being thrilled you will be sad and sorry for the person suffering from a severe anxiety disorder that prevents him/her from assessing the true value of his/her possessions, making informed decisions, and having a normal lifestyle. The affected individual will be most probably a friend or relative of yours, so the cleaning process will not only be very time-consuming and exhausting, but also rather emotional and difficult for you to deal with.


Get hold of disposable gloves, dust masks, and goggles to avoid exposure to mold, parasites, and other health concerns that may be present in a hoarder's home. Wear sturdy shoes and a hard hat when you enter the house.

You are recommended to start with the bathroom, as you will need free access to clean running water and soap. Besides, you can finish the task really quickly.

Get rid of all the trash in a room first (not only obvious garbage but also items that are too damaged or too filthy to be used again)

When you have disposed of all the useless stuff, it’s time to address the piles of items that might be used again. Separate them in groups of similar items and decide which of them you’d like to keep and which ones you are going to donate.

When the house is free of trash and clutter, you can finally begin the intensive cleaning. This will be a very time-consuming and laborious process.

If the hoarder will be moving back to his/her home after the cleanup help the affected person maintain a clean and clutter-free living space – create an easy-to follow maintenance plan, visit often, and provide further assistance if necessary.

SERVPRO Frachise Professionals understand that no damage is small when it comes to your home

6/24/2019 (Permalink)

Your home is truly a reflection of you, your taste and your personality.  Suffering damage to your home can feel like a part of you has been damaged as well. We recognize a loss can make you feel vulnerable or robbed of part of your life.  Your loss is unique in how it started, the emotions experienced and the extent of the damage.

When damage affects your home, you want it to be restored to pre loss condition. You cannot afford to let the marketability of your home be affected. That is why SERVPRO Professionals have professionally restored property for over 40 years.

SERVPRO is the trusted choice for hundreds of insurance companies nationwide, because they know SERVPRO Professionals have the experience to do the job right.

  • Recognized Industry Leader in Fire and Water Cleanup and Restoration
  • SERVPRO Professionals Serving America Since 1967
  • Over 1,700 Location Nationwide

IICRC Approved School for 5 Cleaning and Restoration Categories:

  1. Fire 
  2. Water
  3. Carpet
  4. Upholstery 
  5. Applied Structural Drying

Bowlng league (the gutter cleaners)

5/28/2019 (Permalink)

The crew bowling

SERVPRO Of El Cajon had joined a 12 week bowling league. We show up to bowl, socialize, and of course to win!

Week by week we socialize and put our name out there. Meeting other businesses and changing business cards.  Our social media girl will show up and give away free Promotional items and talk to other owners.  

Our team consist of the owner Chuck Macha, office manager Amanda, storm team manager Guy, and our newest member Craig who is our marketing manager. Our subs  are our social media girl Amy and our technician Danny. Our average is 170 to 95. this is more of a fun league then a competitive league.

When we are  not busy taking care of damage properties  our other technicians like to come and show their support.